Terms & Conditions
Welcome to our website.
Our goal is to provide you with the best shopping experience.
Nothing in these terms and conditions will:
- limit or exclude our or your liability for fraud or fraudulent misrepresentation
- limit any of our or your liabilities in any way that is not permitted under applicable law
We are committed to protecting your privacy. We provide safe and convenient online shopping experience. We use Secure Sockets Layer (SSL) encryption technology to ensure confidentiality and protection of your personal information transmitted to us such as your name, address, phone number, e-mail address , credit card information etc... SSL is the gold standard in internet encryption technology. Every credit card purchase you make will be safe. To make sure you are using our secure server before you submit personal financial information, look at the corner of your browser or in the address bar. If you see closed lock icon or an unbroken key(depending on your browser) then SSL is active.
Information We Gather:
FRAUDULENT CHARGE PROTECTION
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any of this $50 Sovinifurnishing.com will cover the entire liability for you up to the full $50. Sovinifurnishing.com will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own, on purchases made at Sovinifurnishing.com while using the secure server. In the event of the unauthorized use of your credit card you must notify your credit card provider in accordance with its reporting rules and procedures.
USE OF WEBSITE
You shall not use a false personal information and email address, pretend to be someone other then yourself or otherwise mislead Sovinifurnishing.com or third parties as to the origin of anything that you submit (including comments and/or reviews) for any reason. Do not send Sovinifurnishing.com any submissions that you do not wish to assign.
- Customer must be entirely responsible for maintaining the confidentiality of customer login and passwords.
- Customer must be entirely responsible for any/all activities that occur under the account.
- Customer agrees to notify Sovinifurnishing.com immediately of any unauthorized use of their account or any other breach of security.
- Sovinifurnishing.com will not be liable for any loss that may incur as a result of someone else is using the customer’s account information, either with or without their knowledge.
- Customer further agrees to be held liable for losses incurred by Sovinifurnishing.com or another party due to someone else is using the account.
- If you are under 18 years of age, you may use Sovinifurnishing.com under the supervision of your parent.
ELECTRONIC NEWSLETTERS & E-MAILS
When you place an order with Sovinifurnishing.com you will receive email updates regarding the status of your order. As a registered Sovinifurnishing.com customer, you may receive emails from us including newsletters and special offers. If you would no longer wish to receive these emails, you can unsubscribe at any time by clicking the “unsubscribe” link in the email or you can email us at email@example.com.
After your order is completed, you will receive an ORDER CONFIRMATION email to the email address you provided during checkout. This email is your receipt. If you do not receive an ORDER CONFIRMATION email from us within 24 hours of placing your order please call our customer service.
CANCELLATION & REFUND POLICY
Minimum 24 hours notice of cancellation is required. Customer must call or email us at firstname.lastname@example.org with cancellation request. Order will be canceled and full refund will be processed/credited to your account within 15-20 business days. Orders are processed within 24-48 hours.
Cancellation of placed order which has already been processed and/or shipped is subject to 25% cancellation/restocking fee.
Please allow 15-20 business days from the date we receive your return to process your refund.
The refund will be issued and credited to the original card account, which was used to complete the order. We DO NOT refund the original shipping charges or reimburse the cost of return shipping.
Our Goal is to provide you with the best shopping experience!
We accept: Visa, MasterCard, American Express, Discover, Paypal
SHIPPING & RETURN POLiCY
We do not ship merchandise out of the United States of America.
Please read carefully the following steps below for RETURN and/or EXCHANGE:
- For RETURN or EXCHANGE Sovinifurnishing.com must be notified within 24 hours after the delivery. Customer must call us at Toll free: +1 (877) 717 - 0558 and request a return or exchange.
Customer must have an order number ready.
- Furniture MUST NOT BE ASSEMBLED. Assembled furniture is not RETURNABLE. No refunds allowed if the merchandise has been assembled or used.
- All returns must be in its original packaging including all manufacturer accessories and paperwork and in its original new condition. Please enclose the original receipt with your return. No returns accepted without the receipt.
- No refunds or exchanges allowed if the merchandise has been assembled or used. Never write anything on manufacturer package. Sovinifurnishing.com is not responsible for merchandise being damaged or lost before it reaches us.
- No returns accepted without manufacturer packaging.
- All eligible returns and exchanges are subject to 25% restocking fee.
- Damage and/or defect is not a subject to return the product without the applicable restocking fee. Any damaged/defected item will be replaced at no cost to you.
- Original shipping charges - NON-REFUNDABLE.
- Shipping Charges to return merchandise - NON REFUNDABLE.
- All orders are processed within 24-48 hours. Delivery time depends on what a customer ordered and stock availability.
- The lead time between the placement of an order and delivery of merchandise from the manufacturer is 6-8 weeks. (Depends on stock availability and distance).
- Please note due to some of the products we offer are imported from Italy it takes longer to arrive and be delivered. Upon placing order customer representative will contact with shipping details.
DAMAGE / CLAIMS
Please read carefully the following steps for Damage/Claims
- Customer must inspect the merchandise for damage before signing the Delivery Acceptance form the carrier.
- Do not sign the Delivery Acceptance form until you inspect the merchandise for damage during shipping.
- No DAMAGE CLAIMS will be accepted if merchandise Delivery Acceptance form has been signed at the time of delivery.
- Please describe the damage on the Delivery Acceptance form and have the delivery team bring the merchandise back to warehouse for exchange/replacement.
- If you decide to keep damaged item/product Please note no DAMAGE CLAIMS will be accepted after delivery team leaves.
We reserve the right, in our sole discretion to revise, change and/or modify this website and Terms of Conditions and/or impose new/additional terms & conditions at any time without notifying. All revisions shall be posted on this page. Please check this page regularly to see recent changes.
For immediate assistance please contact our Customer Service - Toll free: +1 (877) 717 - 0558
OUR GOAL IS TO PROVIDE YOU WITH THE BEST SHOPPING EXPERIENCE & CUSTOMER SERVICE!
THANK YOU FOR SHOPPING WITH US!